FAQ

🛍️ Where do you ship from?

All orders are now shipped from our U.S. warehouse in Oakley, California, ensuring faster delivery to customers in the U.S. and worldwide.

📦 How long does delivery take?

• USA Orders: 2–5 business days

• International Orders: 7–14 business days
  Shipping times may vary slightly during peak seasons or holidays.

💳 What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, MasterCard, AmEx)

• PayPal

• Cash on Delivery (COD) – available in select regions (check at checkout)

🔄 Can I return an item?

Yes, we offer a 14-day return window. Items must be unused and in original condition. Read our Returns Policy for full details.

💰 How are refunds processed?

Refunds are issued to your original payment method. For Cash on Delivery orders, we issue refunds as store credit or via PayPal/bank transfer.

🛠️ What if I received a damaged or incorrect item?

We’re so sorry! Please email us at arabsouqteam@gmail.com with photos, and we’ll make it right with a replacement or full refund.

📧 How do I contact you?

You can reach our support team at:
📧 arabsouqteam@gmail.com
📞 +1 (317) 699-0900
📍 104 Muir Court, Oakley, California, 94561, USA
Support hours: Monday–Friday, 9 AM – 5 PM (Pacific Time)