Returns & Refunds

At Arab Souq, your satisfaction is our priority. If you're not completely happy with your purchase, we’ll do our best to make it right.

✅ Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery

• Products must be unused, in original packaging, and in resellable condition

• Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

• Items marked as “final sale” or “non-returnable”

• Used, damaged, or washed items

• Gift cards or downloadable products

🔄 How to Initiate a Return

To start a return, contact us at arabsouqteam@gmail.com with:

• Your order number

• The item(s) you wish to return

• The reason for the return

We’ll respond with return instructions and the shipping address. Please note that return shipping costs are the customer’s responsibility, unless the item was defective or incorrect.

💳 Refunds

Once your return is received and inspected, we will notify you by email. If approved:

• A refund will be issued to your original payment method within 5–10 business days

• If you paid via Cash on Delivery, we will arrange for a store credit or refund via PayPal or bank transfer

💥 Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos. We’ll cover return shipping and send a replacement or full refund.